Rest Assured with our 100 Day Comfort Guarantee

Rest Assured with our 100 Day Comfort Guarantee

When you're making an important decision, it's always better to sleep on it.

When a good night's sleep is at stake, choosing the perfect mattress takes more than 20 minutes in a showroom. Not only will you spend approximately one-third of your life in bed, but sleeping on an inadequate mattress can have severe consequences on your health. Therefore having the time to choose what's best for you is crucial.

The 100-day guarantee gives the time needed to properly "break-in" the bed and ensures that you are 100% satisfied.

HOW DOES IT WORK?

1 The break-in period

All mattresses have a break-in period. Our bodies become accustomed to our familiar sleeping environment, so when we first encounter a new bed, the body takes time to readjust. As a general rule, the higher density of the memory foam, the longer the break-in period.

On average, the break-in process takes 30-60 days. In some cases, the early days of a new mattress can cause initial discomfort, so at least 30 days is necessary before you should consider a return. Otherwise, it's back to square one with the break-in process.

2 Make adjustments if needed

After these 30 days, then you can evaluate your comfort level. It might be that the firmness needs to be adjusted. Unlike other manufacturers, your mattress is not dumped or discarded.

First, your mattress is collected free of charge by our delivery team. Then the comfort layers are adjusted to a firmness that is tailored to your liking.

3 Don’t love it? Refund.

Once you've had adequate time to become familiar with your new mattress, you're able to decide with confidence.

If you don't love your mattress at this point, don't lose sleep.

Simply contact Dusk and Dawn, and you will be awarded a full refund. Your mattress will be collected and shipped back to be sufficiently recycled.

No matter what, we want to make our customers happy, safe and comfortable and we will do everything we can to make sure our products are worth the investment. Feel the difference with a Dusk and Dawn mattress.

Have questions? We've got answers. Contact us to learn more.

Why Dusk&Dawn

Some helpful insights

“I should have bought this bed long ago. The Premiere mattress is a winner. Don't know why I held back on upgrading for so long. ”

MaddyApril 26, 2023

“I bought the top of the range Signature mattress and I am out like a log every night. Now I actually look forward to sleeping. ”

Ben27 February 2023

“I bought a Signature Dusk&Dawn mattress for my parents as a surprise and they absolutely love it. They're getting up feeling much more rested. ”

Sophia5 May 2023

“I love my comfy Dusk&Dawn Essential mattress. So affordable, I'll be buying another one soon for my daughter. ”

Debbie11 June 2023

“I looked at other mattresses and then came across Dusk&Dawn through Google and I loved their 100 day Comfort Guarantee so I just got. It was a lucky find... I love it. ”

Ken12 March 2023
Proudly supporting Australian made and Owned

Australian made and Owned

Supporting aussie families

Proudly supporting Australian made

Try your new Dusk&Dawn mattress, risk free

Your 100 night sleep trial awaits

Virase®, a clean sleeping environment

Anti-bacterial Guard

A healthy, clean and hygienic sleep

Luxurious, Bio-based Antimicrobial Hygiene

Premium Dusk-Air Technology

Warmer in winter, cooler in summer

Our foams are Global GreenTag certified which means they are better for you

Global GreenTag Certified

Healthier for you and the environment.

A speedy white glove delivery right to your door

Fast Delivery

Fast White Glove Delivery Service

FAQ’s

Delivery Timing and Expectations

We are NOT an 'Amazon' type business and we are NOT a bed-in-a-box either. We are a family business based locally in Melbourne and we actually care about the quality of product we sell and the quality of sleep we promise. For this very reason, we don't compromise on time or quality and make every mattress to order ~ tailor made by hand specifically to our customers needs.

Now sometimes this may take a little longer, but rest assured once you receive and sleep on one of our mattresses, you'll soon understand and appreciate why we are super proud of our master tailors and the quality products we make ~ for you! Quality like ours takes time and is well worth the wait.

PSSS. So please don't compare us to other brands promising to ship next day or ones that are made overseas.

Please see below shipping times based on Metro Locations

  • 7-14 working VIC/NSW
  • 10-16 working days QLD
  • 14-21 working days SA / WA

Regional deliveries may take up to 2-4 weeks, based on your location.

Please contact our friendly sales team for more up-to-date timings.

What is included in your white glove delivery service?

Experience the convenience of our White Glove delivery service, a premium offering designed to elevate your mattress purchase. Our dedicated two-person team will carefully transport your new mattress to your preferred room, expertly place it on your bedframe, and ensure a smooth, hassle-free setup. This comprehensive service is all about prioritizing your comfort and convenience, providing a seamless delivery experience from start to finish. * Please note that availability and associated costs for the White Glove service may vary depending on your location

What happens to my old mattress?

Metro locations: for a fee of $120, we will collect your old mattress and take it to a mattress recycler. Unfortunately we can not offer our mattress collection service in regional locations at this stage.

Do your mattresses come in a box?

No, our products are made using high quality materials which do not allow them to be compressed, rolled and squashed into a box. When this is done, quality is compromised and we don't do that.

How do I choose the mattress that is right for me/us?

We have carefully engineered two feels in each model, these two feels will please most. If you are looking for rock hard or super cloud soft, you are in the wrong place.

Comfy-Medium, our most popular feel is supportive with added comfort. Firm-Support is a little firmer and is comfort with added support.

Feel free to give us a call if you would like to discuss the options with one of our trained staff.

Are Dusk&Dawn mattresses environmentally friendly?

Yes, all Dusk&Dawn mattresses are made using Australian made foams and fabrics. We proudly use GECA (Good Environmental Choice Australia) and Oeko-Tex certified materials ensuring the most environmentally responsible products.

What type of bed frame do you recommend?

Our mattresses are designed for best performance when used in conjunction with our matching classic slimline base as part of a total sleep set. 

Where can I try your mattresses?

Right in the comfort of your own home! You have 100 nights to decide if you are happy with your selection. It certainly beats 20 minutes in a mattress shop.

Can I order over the phone?

Unfortunately not, for your security all orders must go through our website.

Do you have AfterPay?

Yes, we also accept ApplePay, Zip and PayPal too.

How much is delivery?

Our Delivery service is 100% FREE in metro areas, Australia Wide. For regional areas it's $250 flat rate. Certain regional areas may experience some delays in delivery. Please ask us for accurate delivery times.

What areas do you deliver to?

We are currently delivering to most regions of Australia excluding NT & TAS ( for potential deliveries to these areas please email support@duskanddawn.com.au ), including regional areas. Due to current freight delays and ongoing Covid-19 restrictions, regional deliveries may take up to 3-4 weeks. Please ask us for accurate delivery times.

What bed sheets fit the Signature mattress?

Due to the height of the Signature mattress being 38cm high, we advise you purchase 'Super Queen' size fitted sheets for a Queen size mattress as they will fit more comfortably around your mattress. These can be found at most bedding retailers across Australia including Adairs.

Is there a trial period?

We want you to be completely satisfied with your new mattress. For this reason, all Dusk&Dawn mattresses come with a 100 night comfort guarantee. During this time you can test your new mattress out in the comfort of your own home. You must own the mattress for a minimum of 30 nights from the date received, this will give your body the adequate time to adjust. If between, night 31-100 you still are not satisfied with your sleep, then let us know and we will arrange to collect your mattress and adjust the firmness before returning it right back to you FREE of charge. 

 

Please... Don't pay retail prices?

We are sold purely online. If we were to sell to popular retailers, our prices would be double and they would make huge margins. We want to pass those saving on to you - the customer. We pride ourselves on value for money. Quality Australian made workmanship using only premium materials. You simply won't get this quality of build at these prices at the major retailers. They need to make a big margin to pay for staff, lease or bricks and mortar.

Do we offer a refund?

Yes we do offer a refund. But first:

1. You must go through 1 Comfort change first as per our Comfort Guarantee policy;
2. And then if you are still not happy after a further 30 nights of sleeping on it, we will happily refund your money (Minus the shipping cost of $250).

More FAQ's