Delivery Policy
Dawn&Dusk use third party freight operators to deliver goods within Australia. Due to the bulky nature of items for sale on our website we do not ship outside of Australia at this time.

Unless specified, Dusk&Dawn do not charge delivery fees. Charges may be incurred for some deliveries, such as delivery outside metro areas. The customer or a representative must be present at the delivery address to accept delivery and a signature as acceptance of goods will be required.

We aim to dispatch all items within 2-3 days. Items are then shipped with Capital Logistics and in some cases other 3rd party freight companies where required.

Warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe there is fault with your Dusk&Dawn mattress, we require an image of the mattress/base without any bedding linen, highlighting the alleged fault area. The image can be sent via Email, Postal or SMS. Upon receipt, please inspect your purchase and notify us of any faults or damage immediately. These must be reported within 24 hours of delivery. Faulty claims outside this time frame will be assessed under our warranty.

Once the request has been approved by our team, we will collect the mattress from you and provide you with a refund or with a replacement. Dusk&Dawn reserves the right to refuse service or pickup if the product is found to be in an unsanitary condition.

Mattress:
• 10 Year Warranty.
• Coils or wires that are loose or broken.
• Coils or wires that protrude or tear through any fabric.

Foundation (base):
• 1 year warranty.
• Splitting occurring in the wood frame.
• Loose or broken foundation wires.
• Compression of modules.
• Leg and/or castor failure.

This Warranty does not cover:
• Covers including stains, soiled or burns.
• Normal body impressions (less than 35mm)
• Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or bending the mattress.
• Bedding sold as is.
• Bed height.
• Comfort preference, or any adjustments to comfort layers. (Refer to Comfort Guarantee)
• Heat issues.
• Damage due to abuse.
• New mattress material odour.
• Mattress damage due to inappropriate foundation. A mattress is designed for full performance when used in conjunction with a matching foundation as part of a total sleep set.
• Minor manufacturing anomalies that do not impact the performance of the bed.(eg, mis-stitching on quilting).
• The use of a soft, sagging or non-supportive base with excessive gaps between slats or narrow tubing, which in our reasonable opinion is not supportive, will void this warranty/guarantee (see base section).
• Soiled & Stained mattresses void warranty

Body Impressions
The sleeping panel on your mattress is made up of a combination of foam and comfort fibres, and when the mattress is new you will notice that the panel is uniform in appearance. However, as the mattress wears, those layers will respond to your body and consequently, will reduce marginally in loft. This is completely normal and highlights that the layers are performing as they should. This marginal reduction in loft does not affect the performance, support or lifespan of the mattress.

100 Night Comfort Guarantee
Comfort Guarantee period:
• The customer must own the mattress for a minimum of 30 nights from the date received, this will give your body the adequate time to adjust. If between, night 31-100 you still are not satisfied with your sleep, then let us know and we will arrange to collect your mattress and adjust the firmness before returning it right back to you.

Shipping & Returns:
• Each customer is eligible for one Comfort Guarantee change per Item. The comfort change must be from the same range.
• Comfort Guarantee is free of charge. Fees apply if the mattress is outside of metro capital cities of Australia.
• Dusk&Dawn do not offer loan mattresses.

Mattress Care:
• For health and safety reasons, prior to the mattress being collected under the Comfort Guarantee program, the customer must supply clear images of the mattress without any bed linen or mattress protector. If the mattress is stained or soiled, the customer is ineligible for the Comfort Guarantee program. The use of a mattress protector is highly recommended.

Exclusions:
• Commercial orders
• More than one change. Comfort Guarantee is limited to one per order.
• Mattresses that are damaged, soiled or stained

Refunds

We will accept a refund under the below circumstances only. Firstly:

• Customers must go through 1 Comfort change first as per our Comfort Guarantee policy above;
• If the customer is still not happy after a further 30 nights of sleeping on it, we will happily refund your money (Minus the shipping component costs).

Dusk&Dawn will return funds via the original payment method within 10 days of collection of the faulty product.

Cancelling or Changing Orders
Dusk&Dawn will dispatch your goods from our distribution centre with a time frame nominated on the product page. If you need to cancel your order, it must be done within 24 hours of purchase to receive an automatic refund.

If you need to cancel your order after 24 hours of purchase but prior to delivery, Dusk&Dawn will arrange for the item to be returned to our Distribution Centre and provide you with a refund, less a $250 handling fee.

If you would like to change your order prior delivery to a different model or size within the Dusk&Dawn range, please contact immediately, via phone 1800 387 563 or email support@duskanddawn.com.au. If delivery has taken place but the product is unopened, a swap over can take place with an additional $250 fee.

It is important that you measure doorways, lifts, staircases, hallways and the final space prior to ordering to ensure the new mattress (and base) will fit your spaces. If an item does not fit into spaces (hallways, lifts, staircases etc) in the nominated property and a redelivery is required, a $250 redelivery fee will be applicable

Sizing, Accessibility and Delivery Conditions

Our mattresses & bedframes are built to dimensions which are detailed in the Size & Dimensions section on each product page. It is the customer’s responsibility to confirm that the chosen product will fit in the intended space and have adequate accessibility to the room of choice before completing the purchase.

If, upon delivery, the mattress/bedframe cannot be brought into the designated room or does not fit as anticipated, we will offer a refund minus the cost of the delivery which is $250. Customers are strongly encouraged to measure their space and confirm accessibility in advance to avoid any issues during delivery.

Additionally, for the safety of our team, our delivery drivers are unable to assist in any delivery methods deemed unsafe, such as lifting items over balconies or other elevated/confined areas. All deliveries must be completed in a safe and accessible manner, as determined by our delivery team and by Australian OH&S standards.

Dusk&Dawn – Win $500 Cash Back Giveaway

Terms & Conditions of Entry

We’re Dusk&Dawn — creators of considered comfort and transformational sleep.
Thank you for taking part in our “Win $500 Cash Back Giveaway” (the Competition).
By entering, you confirm that you’ve read, understood, and agree to the following Terms and Conditions.

1. Promoter

Dusk&Dawn Australia Pty Ltd (ABN 54 640 843 296)
Altona Meadows, VIC 3028, Australia
Website: www.duskanddawn.com.au

2. Entry Restrictions

The Competition is open to Australian residents aged 18 years or older who purchase a Dusk&Dawn mattress directly from our website during the Competition Period.
Employees, directors, management, and immediate family members of the Promoter or its associated agencies are not eligible to enter.

3. Competition Period

The Competition commences at 12:00 AM (AEST) on 1 November 2025 and closes at 12:00 PM (AEST) on 30 June 2026 (the Competition Period).

There will be three (8) monthly draws for eligible purchases made during:

• November 2025

• December 2025

• January 2026

• February 2026

• March 2026

• April 2026

• May 2026

• June 2026

Each monthly draw includes all qualifying purchases made within that month.

4. Entry Method

To be eligible, participants must:

1. Purchase any Dusk&Dawn mattress via duskanddawn.com.au during the Competition Period; and

2. Subscribe to the Promoter's marketing email list using a valid email address at the time of purchase; and

3. Provide valid contact details (name, email, and phone number) at the time of purchase.

All qualifying purchases automatically receive one (1) entry into the monthly draw.
No additional registration or review is required. Each eligible purchase counts as one valid entry.

5. Prize Details

Each monthly winner will receive a $500 cash back, refunded to the original payment method or transferred to the winner’s nominated Australian bank account.

• A total of three (8) winners — one per month.

• The prize is not transferable, exchangeable, or redeemable for other products or cash equivalents.

6. Total Prize Pool

Up to $4,000 AUD (8 x $500 prizes, including GST).

7. Winner Selection

This is a game of chance — skill plays no part in determining the winner.
One (1) winner will be drawn at random in the last week of the following month at the Promoter’s office.
Draws will take place at approximately 11:00 AM (AEST) on:

• Monday, 29 December 2025

• Monday, 26 January 2026

• Monday, 23 February 2026

• Monday, 30 March 2026

• Monday, 27 April 2026

• Monday, 25 May 2026

• Monday, 29 June 2026

• Monday, 27 July 2026

All decisions made by the Promoter regarding the Competition are final and binding.

8. Winner Notification

Winners will be notified via email and/or phone within two (2) business days of the draw.
The winner’s first name and state may be published on www.duskanddawn.com.au and Dusk&Dawn’s social media channels.

9. Prize Claim

Winners must confirm acceptance of their prize within seven (7) calendar days of notification.
If the prize remains unclaimed after this period, a redraw may occur at the Promoter’s discretion.
Once confirmed, the $500 cash back will be processed within fourteen (14) business days and refunded to the original payment method or bank account used for the qualifying purchase.

10. General Conditions

1. The Promoter reserves the right to verify the validity and eligibility of entries and may, at its sole discretion, disqualify any individual who tampers with the entry process, submits an entry not in accordance with these Terms and Conditions, or engages in any unlawful or improper conduct that undermines the integrity of the Competition.

2. All entries must comply with applicable Australian laws and regulations.

3. Entrants are responsible for any tax obligations arising from winning. The Promoter may withhold part of the prize if required by law.

4. By entering, entrants agree that the Promoter may use their name, entry, and any associated content for the purpose of administering this Competition and promoting Dusk&Dawn’s products or services, without additional compensation, unless prohibited by law.

5. The Promoter collects and uses entrant information solely for the purposes of administering this Competition, in accordance with its Privacy Policy. Entrants consent to their information being used in this way, including the publication of first name and state of winners on the Promoter’s website, social media, or other marketing materials.

6. If any dispute arises between an entrant and the Promoter, reasonable steps will be taken to consider the entrant’s perspective within a fair timeframe. In all other respects, the Promoter’s decision is final, and no correspondence will be entered into.

7. To the fullest extent permitted by law, the Promoter accepts no responsibility for any loss, damage, or injury suffered by entrants or winners arising from participation in this Competition. This includes, but is not limited to:

• (a) technical difficulties or equipment malfunction (whether or not under the Promoter’s control);

• (b) theft, unauthorised access, or third-party interference;

• (c) entries that are late, lost, altered, damaged, or misdirected beyond the Promoter’s control;

• (d) variations in prize value;

• (e) any tax liability incurred by a winner; or

• (f) use or misuse of the prize.

8. Entrants are responsible for keeping their contact details current. Requests to access or update personal information should be directed to the Promoter.

9. If, for any reason beyond the Promoter’s reasonable control, the Competition cannot proceed as planned — including technical failure, tampering, fraud, or other causes — the Promoter reserves the right to cancel, terminate, modify, or suspend the Competition, subject to applicable law.

10. Nothing in these Terms and Conditions limits or excludes any rights under the Australian Consumer Law or similar legislation that cannot be excluded by law.

11. This Competition is in no way sponsored, endorsed, or administered by, or associated with, Google, ProductReview.com.au, Trustpilot, Instagram, Meta, or any other third party.

11. Contact

For any questions or prize claims, please contact:
Dusk&Dawn Australia Pty Ltd
Email: support@duskanddawn.com.au
Website: www.duskanddawn.com.au