We're thrilled to hear things are going well with your Dusk&Dawn order!
Your feedback is incredibly valuable to us and helps us continue delivering exceptional sleep experiences for Australian customers.
What happens next?
Keep an eye on your inbox over the next few days - we'll be sending you a review email so you can share your experience and help other Australians discover quality sleep solutions.
Thank you for choosing Dusk&Dawn.
Sweet dreams,
The Dusk&Dawn Team
Dusk&Dawn is proudly owned, designed and most importantly MADE in Australia. And we are certified. We pride ourselves in hand making every mattress right here in Australia. We love supporting Aussies families.
All Dusk&Dawn mattresses come with a 100 night comfort guarantee. If during the first 100 nights you decide you're not satisfied with your sleep experience, simply contact us and we will arrange to collect your mattress and adjust the firmness before returning it right back to you, free of charge. And, If you're still not happy after the change, we will issue a refund. Please see our full T&C’s here.
New technology which assists in promoting a healthy, clean and hygienic sleep environment. Virase® , is a special formulated textile finish that provides an antiviral effect.
Dusk-Air Tech is our advanced formulation, providing a highly breathable and ultra durable comfort layer which retains a superior loft, increased airflow, superior moisture management, and amazing thermo-regulation properties.
Comfort foams used by Dusk&Dawn are all Global GreenTag Certified, which is a global leader in ‘Eco Friendly’
Ready for a better night sleep, fast? Look for the “fast delivery” truck icon next to our mattress descriptions to ensure a speedy delivery.
Delivery Timing and Expectations
We are NOT an 'Amazon' type business and we are NOT a bed-in-a-box either. We are a family business based locally in Melbourne and we actually care about the quality of product we sell and the quality of sleep we promise. For this very reason, we don't compromise on time or quality and make every mattress to order ~ tailor made by hand specifically to our customers needs.
Now sometimes this may take a little longer, but rest assured once you receive and sleep on one of our mattresses, you'll soon understand and appreciate why we are super proud of our master tailors and the quality products we make ~ for you! Quality like ours takes time and is well worth the wait.
PSSS. So please don't compare us to other brands promising to ship next day or ones that are made overseas.
Please see below shipping times based on Metro Locations
Regional deliveries may take up to 2-4 weeks, based on your location.
Please contact our friendly sales team for more up-to-date timings.
What is included in your white glove delivery service?
Experience the convenience of our White Glove delivery service, a premium offering designed to elevate your mattress purchase. Our dedicated two-person team will carefully transport your new mattress to your preferred room, expertly place it on your bedframe, and ensure a smooth, hassle-free setup. This comprehensive service is all about prioritizing your comfort and convenience, providing a seamless delivery experience from start to finish. * Please note that availability and associated costs for the White Glove service may vary depending on your location
What happens to my old mattress?
Metro locations: for a fee of $120, we will collect your old mattress and take it to a mattress recycler. Unfortunately we can not offer our mattress collection service in regional locations at this stage.
Do your mattresses come in a box?
No — ourTailored Range is crafted using premium materials, intricate frameworks, and advanced comfort systems that simply can’t be compressed or rolled into a box.
For those seeking the same Dusk&Dawn quality in a more convenient format, our Flexi Range delivers all the premium comfort and craftsmanship you’d expect — expertly designed to be boxed, shipped, and set up with ease. It’s the perfect solution for regional customers or anyone wanting luxury sleep delivered fast.
How do I choose the mattress that is right for me/us?
We have carefully engineered two feels in each model, these two feels will please most. If you are looking for rock hard or super cloud soft, you are in the wrong place.
Comfy-Medium, our most popular feel is supportive with added comfort. Firm-Support is a little firmer and is comfort with added support.
Feel free to give us a call if you would like to discuss the options with one of our trained staff.
Are Dusk&Dawn mattresses environmentally friendly?
Yes, all Dusk&Dawn mattresses are made using Australian made foams and fabrics. We are proudly Global Green Tag Certified and Oeko-Tex certified. This means that the product meets stringent eco-health, safety, and ethical benchmarks — significantly above basic compliance.
What type of bed frame do you recommend?
Our mattresses are designed for best performance when used in conjunction with our matching classic slimline base as part of a total sleep set.
Where can I try your mattresses?
Right in the comfort of your own home! You have 100 nights to decide if you are happy with your selection. It certainly beats 20 minutes in a mattress shop.
Can I order over the phone?
Unfortunately not, for your security all orders must go through our website.
Do you have AfterPay?
Yes, we also accept ApplePay, Zip and PayPal too.
How much is delivery?
Our Delivery service is 100% FREE in metro areas, Australia Wide. For regional areas it's $250 flat rate. Certain regional areas may experience some delays in delivery. Please ask us for accurate delivery times.
What areas do you deliver to?
Our Tailored range is available in most areas of Australia, excluding some regional and remote locations, the NT and Tasmania at this stage. We hope to extend this soon.
Our Harmony and Vitality premium mattresses are available Australia-wide, with no compromise on quality or comfort.
Contact us to confirm accurate delivery timeframes.
What bed sheets fit the Signature mattress?
Due to the height of the Signature mattress being 38cm high, we advise you purchase 'Super Queen' size fitted sheets for a Queen size mattress as they will fit more comfortably around your mattress. These can be found at most bedding retailers across Australia including Adairs.
Is there a trial period?
We want you to be completely satisfied with your new mattress. For this reason, all Dusk&Dawn mattresses come with a 100 night comfort guarantee. During this time you can test your new mattress out in the comfort of your own home. You must own the mattress for a minimum of 30 nights from the date received, this will give your body the adequate time to adjust. If between, night 31-100 you still are not satisfied with your sleep, then let us know and we will arrange to collect your mattress and adjust the firmness before returning it right back to you FREE of charge.
Please... Don't pay retail prices?
We are sold purely online. If we were to sell to popular retailers, our prices would be double and they would make huge margins. We want to pass those saving on to you - the customer. We pride ourselves on value for money. Quality Australian made workmanship using only premium materials. You simply won't get this quality of build at these prices at the major retailers. They need to make a big margin to pay for staff, lease or bricks and mortar.
Do we offer a refund?
Yes we do offer a refund. But first:
1. You must go through 1 Comfort change first as per our Comfort Guarantee policy;
2. And then if you are still not happy after a further 30 nights of sleeping on it, we will happily provide a full refund. That's total peace of mind.
What is SleepSaver?
SleepSaver is Dusk & Dawn's free email community, giving you access to exclusive offers, early product launches, expert sleep advice and the latest updates from our team.
No. SleepSaver isn't a paid membership or points program. It's simply the best way to stay informed and enjoy exclusive benefits available only to subscribers.
Yes. Joining SleepSaver is completely free.
As a SleepSaver subscriber, you'll receive:
Our subscribers are often the first to hear about new products and receive access to offers that aren't always available to the general public. If you're considering improving your sleep, SleepSaver ensures you never miss an opportunity.
Anyone interested in achieving better sleep—whether you're researching mattresses, planning a future purchase or simply looking for trusted sleep advice.
No. We only send emails when we have something genuinely worthwhile to share, such as a new product launch, an exclusive offer or practical sleep advice.
Absolutely. You can unsubscribe at any time with a single click, no questions asked.
Not at all. SleepSaver is simply a way to stay connected with Dusk & Dawn and receive exclusive updates and offers. There's never any obligation to make a purchase.