Considering a Bed in a Box? Here are the Pros and Cons

Bed-in-a-box companies are becoming increasingly popular because they are much cheaper than a pocket spring or coil mattress, but buyers beware. There are some things you need to consider before you click.

What is a bed-in-a-box?

Bed-in-a-box products are super convenient, compact and offer quick delivery however they are designed around shipping and logistics and not for comfort and durability.

The mattress itself is made of mostly foam, compressed, and delivered to your door in a box so you have to wonder, if something that arrives smushed down, can it maintain its structural integrity over time?

Bed-in-a-box quality

Sure, there are cheap and convenient bed-in-a-box options, but that’s exactly what they are, cheap and convenient. They’ve been designed to minimise the cost of shipping and freight from a manufacturing point of view.

Most bed-in-a-box mattresses are made in China and the materials also come from China. So you really need to question the quality? Which mattress will provide the best quality sleep experience? Make sure you choose wisely.

Benefits of a bed-in-a-box

-  Convenience with shipping and delivery size
-  Cheaper in most cases because they come from overseas.
-  Some companies offer sleep trials.
-  Many brands to choose from.

Disadvantages of buying a bed-in-a-box

      -  99% of these mattresses are made in China to keep costs low and they use inferior materials.
      -  They are not as durable as a pocket spring mattress.
      -  100% foam mattresses feel different from a pocket spring or coil mattress and are not for everyone.
      -  They provide less support because they lack springs.
      -  They give off an odour when you unroll them - it's called 'off-gassing’.
      -  They do not last as long as a traditional mattress (being ten years).
      -  Return policy: you must read the fine print, even with a sleep trial.
      -  Foam mattresses sleep hotter due to limited air circulation.
      -  Be wary of reviews, they may not be genuine (in most cases incentivised - which is why they get so many).
      -  You need a specific bed base to set it up.
       - Customer reviews say that the foam mattresses only last for a few years, and not as long for people with larger bodies and weights.
      -  A quality pocket spring mattress will last for up to ten years or more.

      Sustainability and Environment

      Another thing to consider when buying a quality mattress online is where and how it's made. After considering price and comfort, it's important to look into whether or not your mattress is made locally and if it's crafted sustainably (GECA certified). Since bed-in-a-box foam mattresses don’t last as long, you’ll have to buy a new one sooner which means more landfill.

      These qualities might not be at the top of your list if you’re strapped for cash, but environmental factors are important if you have the privilege to consider them.

      All Dusk&Dawn mattresses are made to order in Australia with environmentally friendly materials so there is no additional waste in your neighbourhood. And all our materials are Australian made.

      Though bed-in-a-box seems like a less expensive option in the short term, the extra cost involved in purchasing a pocket spring mattress with a breathable, more supportive design that lasts longer, will more than pay for itself in the long run. Your body will thank you for it.

      Quality should always come first with a mattress purchase because in the end, it’s an investment in your health and wellbeing.

      Why Dusk&Dawn

      Some helpful insights

      “I should have bought this bed long ago. The Premiere mattress is a winner. Don't know why I held back on upgrading for so long. ”

      MaddyApril 26, 2023

      “I bought the top of the range Signature mattress and I am out like a log every night. Now I actually look forward to sleeping. ”

      Ben27 February 2023

      “I bought a Signature Dusk&Dawn mattress for my parents as a surprise and they absolutely love it. They're getting up feeling much more rested. ”

      Sophia5 May 2023

      “I love my comfy Dusk&Dawn Essential mattress. So affordable, I'll be buying another one soon for my daughter. ”

      Debbie11 June 2023

      “I looked at other mattresses and then came across Dusk&Dawn through Google and I loved their 100 day Comfort Guarantee so I just got. It was a lucky find... I love it. ”

      Ken12 March 2023

      Proudly supporting Australian made and Owned

      Australian made and Owned

      Supporting aussie families

      Proudly supporting Australian made

      Try your new Dusk&Dawn mattress, risk free

      Your 100 night sleep trial awaits

      Virase®, a clean sleeping environment

      Anti-bacterial Guard

      A healthy, clean and hygienic sleep

      Luxurious, Bio-based Antimicrobial Hygiene

      Premium Dusk-Air Technology

      Warmer in winter, cooler in summer

      Our foams are Global GreenTag certified which means they are better for you

      Global GreenTag Certified

      Healthier for you and the environment.

      A speedy white glove delivery right to your door

      Fast Delivery

      Fast White Glove Delivery Service


      Delivery Timing and Expectations

      We are NOT an 'Amazon' type business and we are NOT a bed-in-a-box either. We are a family business based locally in Melbourne and we actually care about the quality of product we sell and the quality of sleep we promise. For this very reason, we don't compromise on time or quality and make every mattress to order ~ tailor made by hand specifically to our customers needs.

      Now sometimes this may take a little longer, but rest assured once you receive and sleep on one of our mattresses, you'll soon understand and appreciate why we are super proud of our master tailors and the quality products we make ~ for you! Quality like ours takes time and is well worth the wait.

      PSSS. So please don't compare us to other brands promising to ship next day or ones that are made overseas.

      Please see below shipping times based on Metro Locations

      • 7-14 working VIC/NSW
      • 10-16 working days QLD
      • 14-21 working days SA / WA

      Regional deliveries may take up to 2-4 weeks, based on your location.

      Please contact our friendly sales team for more up-to-date timings.

      What is included in your white glove delivery service?

      Our white glove delivery service is a premium offering that sets us apart. When you choose this service, you can expect a dedicated two-person team to handle your mattress with care. They will transport it to your desired location, place it directly on your bedframe, and ensure a seamless and hassle-free experience for you. Additionally, we offer the option to remove your old mattress and responsibly dispose of it, saving you the trouble of dealing with its disposal. This comprehensive white glove delivery service prioritizes your comfort and convenience every step of the way.

      What happens to my old mattress?

      Metro locations: for a fee of $100, we will collect your old mattress and take it to a mattress recycler. Unfortunately we can not offer our mattress collection service in regional locations at this stage.

      Do your mattresses come in a box?

      No, our products are made using high quality materials which do not allow them to be compressed, rolled and squashed into a box. When this is done, quality is compromised and we don't do that.

      How do I choose the mattress that is right for me/us?

      We have carefully engineered two feels in each model, these two feels will please most. If you are looking for rock hard or super cloud soft, you are in the wrong place.

      Comfy-Medium, our most popular feel is supportive with added comfort. Firm-Support is a little firmer and is comfort with added support.

      Feel free to give us a call if you would like to discuss the options with one of our trained staff.

      Are Dusk&Dawn mattresses environmentally friendly?

      Yes, all Dusk&Dawn mattresses are made using Australian made foams and fabrics. We proudly use GECA (Good Environmental Choice Australia) and Oeko-Tex certified materials ensuring the most environmentally responsible products.

      What type of bed frame do you recommend?

      Our mattresses are designed for best performance when used in conjunction with our matching classic slimline base as part of a total sleep set. 

      Where can I try your mattresses?

      Right in the comfort of your own home! You have 100 nights to decide if you are happy with your selection. It certainly beats 20 minutes in a mattress shop.

      Can I order over the phone?

      Unfortunately not, for your security all orders must go through our website.

      Do you have AfterPay?

      Yes, we also accept ApplePay, Zip and PayPal too.

      How much is delivery?

      Our Delivery service is 100% FREE in metro areas, Australia Wide. For regional areas it's $250 flat rate. Certain regional areas may experience some delays in delivery. Please ask us for accurate delivery times.

      What areas do you deliver to?

      We are currently delivering to most regions of Australia excluding NT & TAS ( for potential deliveries to these areas please email ), including regional areas. Due to current freight delays and ongoing Covid-19 restrictions, regional deliveries may take up to 3-4 weeks. Please ask us for accurate delivery times.

      What bed sheets fit the Signature mattress?

      Due to the height of the Signature mattress being 38cm high, we advise you purchase 'Super Queen' size fitted sheets for a Queen size mattress as they will fit more comfortably around your mattress. These can be found at most bedding retailers across Australia including Adairs.

      Is there a trial period?

      We want you to be completely satisfied with your new mattress. For this reason, all Dusk&Dawn mattresses come with a 100 night comfort guarantee. During this time you can test your new mattress out in the comfort of your own home. You must own the mattress for a minimum of 30 nights from the date received, this will give your body the adequate time to adjust. If between, night 31-100 you still are not satisfied with your sleep, then let us know and we will arrange to collect your mattress and adjust the firmness before returning it right back to you FREE of charge. 


      Please... Don't pay retail prices?

      We are sold purely online. If we were to sell to popular retailers, our prices would be double and they would make huge margins. We want to pass those saving on to you - the customer. We pride ourselves on value for money. Quality Australian made workmanship using only premium materials. You simply won't get this quality of build at these prices at the major retailers. They need to make a big margin to pay for staff, lease or bricks and mortar.

      Do we offer a refund?

      Yes we do offer a refund. But first:

      1. You must go through 1 Comfort change first as per our Comfort Guarantee policy;
      2. And then if you are still not happy after a further 30 nights of sleeping on it, we will happily refund your money (Minus the shipping cost of $250).