Comprehensive Guide to Caring for Your Dusk&Dawn Luxury Mattress

Investing in a Dusk&Dawn luxury mattress means you're committed to getting the best sleep possible. To ensure your mattress stays in optimal condition for years to come, it's essential to follow proper care and maintenance routines. Here are five top tips to help you maintain the comfort and longevity of your Dusk&Dawn mattress.

  1. Use a Mattress Protector

Using a mattress protector is crucial and shields your mattress from spills, stains, and allergens, extending its life and maintaining its hygienic condition. When selecting a protector, opt for one that is highly breathable to complement the premium materials in your Dusk&Dawn mattress. Breathability ensures proper air circulation, which helps maintain the mattress’s comfort and durability.

  1. Select the Right Fitted Sheets

Fitted sheets play a significant role in how your mattress feels. Overly tight and compressed sheets can make your mattress feel firmer, while fitted sheets with a more relaxed fit will allow the mattress to conform better to your body, enhancing its comfort. Choose fitted sheets made from natural, breathable fabrics like cotton or linen. These materials will work harmoniously with your Dusk&Dawn mattress, ensuring optimal airflow and comfort throughout the night.

  1. Rotate Your Mattress Regularly

To prevent body impressions and ensure even wear, rotate your mattress regularly. Especially when your mattress is new, we recommend rotating it every two weeks for the first three months. After that initial period, continue to rotate it every two months. When rotating, turn your mattress 180 degrees so that the head of the mattress is now at the foot. This practice helps distribute weight and pressure more evenly, preventing permanent indentations and prolonging the mattress's lifespan.

  1. Keep Your Mattress Clean

Vacuum your mattress every few months using the upholstery attachment of your vacuum cleaner to remove dust and other debris that can accumulate over time. For spills or stains, spot clean the affected area immediately using a mild detergent and a damp cloth. Avoid soaking the mattress or using harsh chemicals, as these can damage the materials and affect the mattress’s performance. Additionally, occasionally let your mattress breathe by removing the bedding and allowing fresh air to circulate around it, reducing moisture build-up and keeping your mattress feeling fresh.

  1. Handle with Care and Ensure Proper Support

Your new mattress is filled with luxury materials and may be heavy, so use two people when moving it. Handles are for positioning, not lifting. Ensure your mattress is supported by a sturdy bed frame or foundation. Proper support helps maintain the integrity of the mattress and prevents sagging. Also, avoid jumping on the bed as excessive pressure can damage the mattress's internal structure and reduce its lifespan.

By following these care and maintenance tips, you can ensure that your Dusk&Dawn luxury mattress continues to provide you with exceptional comfort and support for many years. Remember, a well-maintained mattress is key to enjoying restorative sleep night after night.

Enjoy Your New Mattress!

Be patient as both your body and mattress take time to conform and adjust. Allow up to 30 days for the wear-in process to ensure a comfortable night’s sleep and to allow your body time to adjust to the new mattress.

With these tips, you're set to enjoy the luxurious comfort and support of your Dusk&Dawn mattress for years to come.

 

Why Dusk&Dawn

Some helpful insights

“I should have bought this bed long ago. The Premiere mattress is a winner. Don't know why I held back on upgrading for so long. ”

MaddyApril 26, 2023

“I bought the top of the range Signature mattress and I am out like a log every night. Now I actually look forward to sleeping. ”

Ben27 February 2023

“I bought a Signature Dusk&Dawn mattress for my parents as a surprise and they absolutely love it. They're getting up feeling much more rested. ”

Sophia5 May 2023

“I love my comfy Dusk&Dawn Essential mattress. So affordable, I'll be buying another one soon for my daughter. ”

Debbie11 June 2023

“I looked at other mattresses and then came across Dusk&Dawn through Google and I loved their 100 day Comfort Guarantee so I just got. It was a lucky find... I love it. ”

Ken12 March 2023

Proudly supporting Australian made and Owned

Australian made and Owned

Supporting aussie families

Proudly supporting Australian made

Try your new Dusk&Dawn mattress, risk free

Your 100 night sleep trial awaits

Virase®, a clean sleeping environment

Anti-bacterial Guard

A healthy, clean and hygienic sleep

Luxurious, Bio-based Antimicrobial Hygiene

Premium Dusk-Air Technology

Warmer in winter, cooler in summer

Our foams are Global GreenTag certified which means they are better for you

Global GreenTag Certified

Healthier for you and the environment.

A speedy white glove delivery right to your door

Fast Delivery

Fast White Glove Delivery Service

FAQ’s

Delivery Timing and Expectations

We are NOT an 'Amazon' type business and we are NOT a bed-in-a-box either. We are a family business based locally in Melbourne and we actually care about the quality of product we sell and the quality of sleep we promise. For this very reason, we don't compromise on time or quality and make every mattress to order ~ tailor made by hand specifically to our customers needs.

Now sometimes this may take a little longer, but rest assured once you receive and sleep on one of our mattresses, you'll soon understand and appreciate why we are super proud of our master tailors and the quality products we make ~ for you! Quality like ours takes time and is well worth the wait.

PSSS. So please don't compare us to other brands promising to ship next day or ones that are made overseas.

Please see below shipping times based on Metro Locations

  • 7-14 working VIC/NSW
  • 10-16 working days QLD
  • 14-21 working days SA / WA

Regional deliveries may take up to 2-4 weeks, based on your location.

Please contact our friendly sales team for more up-to-date timings.

What is included in your white glove delivery service?

Our white glove delivery service is a premium offering that sets us apart. When you choose this service, you can expect a dedicated two-person team to handle your mattress with care. They will transport it to your desired location, place it directly on your bedframe, and ensure a seamless and hassle-free experience for you. Additionally, we offer the option to remove your old mattress and responsibly dispose of it, saving you the trouble of dealing with its disposal. This comprehensive white glove delivery service prioritizes your comfort and convenience every step of the way.

What happens to my old mattress?

Metro locations: for a fee of $120, we will collect your old mattress and take it to a mattress recycler. Unfortunately we can not offer our mattress collection service in regional locations at this stage.

Do your mattresses come in a box?

No, our products are made using high quality materials which do not allow them to be compressed, rolled and squashed into a box. When this is done, quality is compromised and we don't do that.

How do I choose the mattress that is right for me/us?

We have carefully engineered two feels in each model, these two feels will please most. If you are looking for rock hard or super cloud soft, you are in the wrong place.

Comfy-Medium, our most popular feel is supportive with added comfort. Firm-Support is a little firmer and is comfort with added support.

Feel free to give us a call if you would like to discuss the options with one of our trained staff.

Are Dusk&Dawn mattresses environmentally friendly?

Yes, all Dusk&Dawn mattresses are made using Australian made foams and fabrics. We proudly use GECA (Good Environmental Choice Australia) and Oeko-Tex certified materials ensuring the most environmentally responsible products.

What type of bed frame do you recommend?

Our mattresses are designed for best performance when used in conjunction with our matching classic slimline base as part of a total sleep set. 

Where can I try your mattresses?

Right in the comfort of your own home! You have 100 nights to decide if you are happy with your selection. It certainly beats 20 minutes in a mattress shop.

Can I order over the phone?

Unfortunately not, for your security all orders must go through our website.

Do you have AfterPay?

Yes, we also accept ApplePay, Zip and PayPal too.

How much is delivery?

Our Delivery service is 100% FREE in metro areas, Australia Wide. For regional areas it's $250 flat rate. Certain regional areas may experience some delays in delivery. Please ask us for accurate delivery times.

What areas do you deliver to?

We are currently delivering to most regions of Australia excluding NT & TAS ( for potential deliveries to these areas please email support@duskanddawn.com.au ), including regional areas. Due to current freight delays and ongoing Covid-19 restrictions, regional deliveries may take up to 3-4 weeks. Please ask us for accurate delivery times.

What bed sheets fit the Signature mattress?

Due to the height of the Signature mattress being 38cm high, we advise you purchase 'Super Queen' size fitted sheets for a Queen size mattress as they will fit more comfortably around your mattress. These can be found at most bedding retailers across Australia including Adairs.

Is there a trial period?

We want you to be completely satisfied with your new mattress. For this reason, all Dusk&Dawn mattresses come with a 100 night comfort guarantee. During this time you can test your new mattress out in the comfort of your own home. You must own the mattress for a minimum of 30 nights from the date received, this will give your body the adequate time to adjust. If between, night 31-100 you still are not satisfied with your sleep, then let us know and we will arrange to collect your mattress and adjust the firmness before returning it right back to you FREE of charge. 

 

Please... Don't pay retail prices?

We are sold purely online. If we were to sell to popular retailers, our prices would be double and they would make huge margins. We want to pass those saving on to you - the customer. We pride ourselves on value for money. Quality Australian made workmanship using only premium materials. You simply won't get this quality of build at these prices at the major retailers. They need to make a big margin to pay for staff, lease or bricks and mortar.

Do we offer a refund?

Yes we do offer a refund. But first:

1. You must go through 1 Comfort change first as per our Comfort Guarantee policy;
2. And then if you are still not happy after a further 30 nights of sleeping on it, we will happily refund your money (Minus the shipping cost of $250).