Who manufactures our mattresses?
Our mattresses are proudly manufactured right here in Melbourne Australia and made under license by Comfort Sleep who have been making quality mattresses for over 40 years.
What happens to my old mattress?
Metro locations: for a fee of $70, we will collect your old mattress and take it to a mattress recycler. Unfortunately we can not offer our mattress collection service in regional locations at this stage.
Do your mattresses come in a box?
No, our products are made using high quality materials which do not allow them to be compressed, rolled and squashed into a box. When this is done, quality is compromised and we don't do that.
How do I choose the mattress that is right for me/us?
We have carefully engineered two feels in each model, these two feels will please most. If you are looking for rock hard or super cloud soft, you are in the wrong place.
Comfy-Medium, our most popular feel is supportive with added comfort. Firm-Support is a little firmer and is comfort with added support.
Feel free to give us a call if you would like to discuss the options with one of our trained staff.
Are Dusk&Dawn mattresses environmentally friendly?
Yes, all Dusk&Dawn mattresses are made using Australian made foams and fabrics. We proudly use GECA (Good Environmental Choice Australia) and Oeko-Tex certified materials ensuring the most environmentally responsible products.
What type of bed frame do you recommend?
Our mattresses are designed for best performance when used in conjunction with our matching vogue base as part of a total sleep set.
Where can I try your mattresses?
Right in the comfort of your own home! You have 100 nights to decide if you are happy with your selection. It certainly beats 20 minutes in a mattress shop.
Can I order over the phone?
Unfortunately not, for your security all orders must go through our website.
Do you have AfterPay?
Yes, we also accept ApplePay, Zip, Klarna and PayPal too.
How much is delivery?
Our Delivery service is 100% FREE in metro areas, Australia Wide. For regional areas it's $150 flat rate. Certain regional areas may experience some delays in delivery. Please ask us for accurate delivery times.
What areas do you deliver to?
We are currently delivering Australia Wide, including regional areas. Due to current freight delays and ongoing Covid-19 restrictions, regional deliveries may take up to 3-4 weeks. Please ask us for accurate delivery times.
What bed sheets fit the Signature mattress?
Due to the height of the Signature mattress being 38cm high, we advise you purchase 'Super Queen' size fitted sheets for a Queen size mattress as they will fit more comfortably around your mattress. These can be found at most bedding retailers across Australia including Adairs.
Is there a trial period?
We want you to be completely satisfied with your new mattress. For this reason, all Dusk&Dawn mattresses come with a 100 night comfort guarantee. During this time you can test your new mattress out in the comfort of your own home. You must own the mattress for a minimum of 30 nights from the date received, this will give your body the adequate time to adjust. If between, night 31-100 you still are not satisfied with your sleep, then let us know and we will arrange to collect your mattress and adjust the firmness before returning it right back to you FREE of charge.
We change the firmness in the comfort layers to suit your specific sleep preferences, whether it is softer or firmer. And we don't dispose of the mattress unnecessarily into the environment like other manufacturers may do. We simply swap out the comfort layers to suit.
We do recommend that you allow some time for your body to settle into your new mattress, this is another reason why we offer the 100 day trial.
Please... Don't pay retail prices?
We are sold purely online. If we were to sell to popular retailers, our prices would be double and they would make huge margins. We want to pass those saving on to you - the customer. We pride ourselves on value for money. Quality Australian made workmanship using only premium materials. You simply won't get this quality of build at these prices at the major retailers. They need to make a big margin to pay for staff, lease or bricks and mortar.
Delivery Timing and Expectations
We are not a 'bed in a box'. All our mattresses use the most premium quality of materials and are all tailor made by hand.
Delivery generally takes up to 7-10 working days depending on exact location/state. Regional deliveries may take up to 3-4 weeks, based on your location. Please contact our friendly sales team for more up-to-date timings.
Melbourne Metro orders are usually with 3-5 working days.
Do we offer a refund?
Yes we do offer a refund. But first:
1. You must go through 1 Comfort change first as per our Comfort Guarantee policy;
2. And then if you are still not happy after a further 30 nights of sleeping on it, we will happily refund your money (Minus the shipping component costs).